Frequently Asked Questions - General Information

All items are shipped via USPS First Class with tracking information. We are not responsible for lost or stolen packages or for items not received due to incorrect shipping/delivery information. Please inquire about expedited or international shipping rates before placing your order.

All items are unique and one of a kind. Please expect small variances if you are placing an order especially using fur products. If items online are in stock then it will be mailed in 3-5 days and for custom orders it could take up to 2 weeks. If you need your order sooner, please email info@midnightbeading.com

Monday –  Friday: 9am – 5pm AK

Customer service is email based.

Please allow up to 1 business day for your inquiry to be addressed.

Customer service associates are not available on national holidays or weekends. 

Custom orders are welcome! You will be provided pricing based on material, process, and time. Email info@midnightbeading.com to discuss custom piece(s).

Some jewelry is available for wholesale to select retailers. For wholesale inquiries, please email info@midnightbeading.com for more details.

Due to the one-of-a-kind jewelry and small scale of business returns are not currently accepted.

Exchanges can be made within 5 business days, must be returned undamaged and unaltered in original packaging via USPS First Class Mail. Please email prior to mailing your item to initiate the exchange process. All exchange shipping costs are the responsibility of the customer. Due to their individual nature and our small scale production, custom orders are not eligible for exchange.

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